In every successful automotive workshop or garage equipment service canter, there is a qualified professional who supervises and manages its vital operations – the service supervisor. They perform crucial duties that ensure customers are provided with superior services while simultaneously guaranteeing that all aspects of the department function efficiently.

• Received customer inquiry pertaining to service status, warranty claims and coordinate it to service coordinator for documentation on daily basis.
• Trained newly assigned technician in repairing and troubleshooting including installation for all machines and quipment related to Automotive equipment.
• Monitor and Oversees Service Orders that need quotation, for approval and completed jobs on daily basis.
• Submission of completed jobs thru ERP system for client approval prior to invoicing.
• Support Technician to their Tools, PPE’s and other items required in servicing.
• Provide necessary documents for equipment handover during project completion.
• Monitor all cash/cheque and credit invoicing for all completed service orders on weekly basis.
• Regular follow up for payment collections
• Support technician for all warranty claims in terms of approval and documentation
• Make proper planning of service orders for equipment periodic preventive maintenance and breakdowns services.
• Set schedule for breakdown and periodic preventive maintenance.
• Support Technician in major repair and troubleshooting of equipment.
• Provide all necessary tools and equipment to technician in repairing the equipment.
• Monitor and Oversees Daily Accomplishment of service activities.
• Make follow up to all customer for their pending payments.
• Coordinate with Parts Coordinator regarding spare parts request, quotation, and warranty claims
• Coordinate to all salesman regarding customer complain and other issues and provide necessary and effective solutions.
• Maintain the AMC operations in high level and continues growth in operation..
• Monitor technician’s attendance rate of the team and overtime filing.